Brittney-Nichole Connor-SavardaApr 14 minSocial SkillsWhy More Training is Not the Solution to Poor Customer ServiceWhat was your last customer experience like? I hope positive—according to surveys, 80% of customer service interactions are positive....
Brittney-Nichole Connor-SavardaMar 15 minSocial IssuesThe Dark Side of Pop Culture: A Look at Its Impact on SocietyAs I look around at the society I was born into—a Western, "civilized" community—I recognize that, from my earliest days, I was pulled...
Brittney-Nichole Connor-SavardaJan 13 minSocial IssuesHow Trauma Creates Bias and Bias Creates TraumaTrauma is a word that is often associated with severe experiences like physical abuse or a life-altering event. But trauma can take many...
Brittney-Nichole Connor-SavardaDec 1, 20232 minEffective CommunictionHow to Give Honest Feedback that is Well Received and Reduce DiscomfortOffering feedback is an act of kindness and respect when given honestly and thoughtfully from the heart (not the ego), and can lead to...