Effective Communiction

Why More Training is Not the Solution to Poor Customer Service

What was your last customer experience like? I hope positive—according to surveys, 80% of customer service interactions are positive....

How to Give Honest Feedback that is Well Received and Reduce Discomfort

Offering feedback is an act of kindness and respect when given honestly and thoughtfully from the heart (not the ego), and can lead to...

Why We're Still Fumbling with Communication in Resource-Rich Workplaces

Effective communication is crucial in any workplace, yet it often fails, even in well-resourced environments. Despite numerous...

How Open Communication Can Connect Us More Deeply with Others

Have you ever felt like you were stuck in a superficial conversation, unable to connect on a deeper or meaningful level? Perhaps you've...