There's a particular kind of conversation most of us dread — the one where someone has hurt us, disappointed us, or let us down, and we have to decide what to do with that. So we weigh the risk of speaking up. Maybe it's the fear of losing the relationship. Maybe it's the fear of them retaliating, getting defensive, turning it into an argument we didn't sign up for. Maybe it's simply not wanting to be the reason someone feels bad. Whatever the shape of it, we usually frame th

Offering feedback is an act of kindness and respect when given honestly and thoughtfully from the heart (not the ego), and can lead to...

It’s happening again! You are in a meeting providing your insights when you are interrupted by someone who cannot wait for you to finish...

Information overload, a problem pre-pandemic, has been exacerbated due to COVID. Among the overwhelming increase of correspondence such...

Feedback and criticism are words commonly used interchangeably. However, the distinction rests in the person’s intention that provides...