Imagine you’ve spent a week on a project, and a colleague’s message arrives: “Can we redo the second half? It’s not what I expected.” Here is the first reply. You read the message once, your jaw tightens, and you fire back: “It’s exactly what the brief asked for.” Then you spend the rest of the day replaying the argument in your head. By evening, you and your colleague are both guarded, and the project is no better. Here is the second reply. Same message, same jaw. But this t