A server once approached my table mid-conversation on her personal phone. She looked at me and waited. No greeting, no acknowledgment — just the expectation that I would work around her. At a pharmacy, a clerk asked if I wanted to review my photos before paying. I said yes. They were unusable — streaky, colors completely off. When I refused to pay, he told me I had to. When I asked what the point of a quality review was if the outcome was the same either way, he threw up his

What was your last customer experience like? I hope positive—according to surveys, 80% of customer service interactions are positive....