There is a particular kind of certainty that success can breed in a person. It arrives quietly, dressed up as wisdom, and it whispers: I know the way. Follow me. And perhaps they did find the way — their way. Perhaps the 5 a.m. alarm, the cold shower, the rigid morning ritual, the particular book that cracked everything open — perhaps all of it was real and true and transformative. For them. In that season of their life. With the wounds they carried and the specific gravity o

Change. It’s one of the few constants in life—and one of the hardest for teams and organizations to navigate. Even the most well-intended...