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In order to be empathetic, you don't have to understand or agree with why someone feels the way they do; you simply need to connect with what someone else is feeling.
— Brittney-Nichole Connor-Savarda
Communication Skills: Empathetic Listening - Inside Out, 2015
Communication Skills: Empathetic Listening Effective listening skills are the basics of building successful relationships with people. How we engage others in verbal and non-verbal communication, what do we hear behind words, how we understand and empathize the emotions of others, ask questions and clarify the messages — all these contribute to our emotional intelligence and effective social skills, influencing our lives both on a personal and professional level. A picture is worth a thousand words! To ensure a deeper understanding and provide more meaningfulness to the basic communication and social skills training, we routinely use clips from famous movies — as an example of “what to do” or “what not to do”. The effectiveness of this online learning method is achieved through the inclusion of our visual channel of perception, emotionality of the image, and ease of submission of material. Enjoy your experience! This movie clip refers to the Effective Listening lesson which is part of the Genius of Communication online learning course, along with six other lessons on Body Language, Verbal Communication, Building Relationships, Conflict Resolution, Personal Image, and Manners & Etiquette. Together they encompass the basics of social skills and provide one big advantage — they give us the freedom to communicate effectively with anyone and everywhere, liberate us from shyness, and shift our confidence to a higher level. To get more information and purchase our online communication courses, visit our website: https://academyofsocialcompetency.com/training-for-individuals/ Connect with us: Facebook https://www.facebook.com/SocialCompetency Facebook https://www.facebook.com/groups/HappyRelationshipsCouples Instagram https://www.instagram.com/nairavelumyan/ LinkedIn https://www.linkedin.com/in/naira-velumyan/ Communication Skills: Empathetic Listening
Brené Brown on Empathy
What is the best way to ease someone's pain and suffering? In this beautifully animated RSA Short, Dr Brené Brown reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own fragilities. Voice: Dr Brené Brown Animation: Katy Davis (AKA Gobblynne) www.gobblynne.com Production and Editing: Al Francis-Sears and Abi Stephenson Watch Dr Brené Brown's full talk 'The Power of Vulnerability' here: https://www.youtube.com/watch?v=sXSjc-pbXk4 Dr Brené Brown is a research professor and best-selling author of "Daring Greatly: How the Courage to be Vulnerable Transforms the Way We Live, Love, Parent and Lead" (Penguin Portfolio, 2013). She has spent the past decade studying vulnerability, courage, worthiness, and shame. Donate to the RSA: https://utm.guru/udy0u Find out more about the RSA: http://www.thersa.org Follow the RSA on Twitter: http://www.twitter.com/thersaorg Like the RSA on Facebook: http://www.facebook.com/thersaorg
There's a lot of anger and aggression swirling around the world these days. Whether in politics, race, or religion, people tend to build walls to block out anyone they disagree with. Or worse. But here's a way to enable conversations and interactions that lead to understanding, compromise, and real progress. Here's how to see through the eyes of others. Here's how Empathy works. "You never really understand a person until you consider things from his point of view until you climb inside of his skin and walk around in it." —Atticus Finch in Harper Lee’s “To Kill a Mockingbird” We're Tremendousness—we make complex things understandable and engaging. Learn more at http://tremendo.us
Empathy: The Heart of Difficult Conversations | Michelle Stowe | TEDxTallaght
Michelle Stowe is a restorative practitioner, trainer and consultant. She is passionate about creating well-being and happiness in the workplace; and particularly interested in re-culturing schools and cultivating a restorative paradigm shift that honours community and connection. Michelle also works with schools, communities and organisations that need support in resolving conflict between people. She is particularly interested in supporting others to turn towards and see themselves in one another in times of conflict. Being involved in this work allows her to feel that the life she is living is the same as the life that wants to live in her. Michelle Stowe is a restorative practitioner, trainer and consultant. She is passionate about creating well-being and happiness in the workplace; and particularly interested in re-culturing schools and cultivating a restorative paradigm shift that honours community and connection. Michelle also works with schools, communities and organisations that need support in resolving conflict between people. She is particularly interested in supporting others to turn towards and see themselves in one another in times of conflict. Being involved in this work allows her to feel that the life she is living is the same as the life that wants to live in her. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Here are just a few handpicked books we believe to be great resources for understanding and developing empathy.
The Empathy Effect
Helen Riess, MD
A Revolutionary Guide for Understanding and Changing the Way We Connect. Dr. Riess presents a definitive resource on empathy: the science behind how it works, new research on how empathy develops from birth to adulthood, and tools for building your capacity to create authentic emotional connection with others in any situation.
The Zen of Listening
Rebecca Z. Shafir, M.A. CCC
Readers will be amazed at how simply learning to focus intently on a speaker improves the relationship, increases attention span, and helps develop negotiating skills. Learn the great barricades of misunderstanding, find out how to listen to ourselves, discover how to listen under stress, and boost our memory.
Marshall B. Rosenberg
"The book focuses on how to express ourselves in a way that inspires empathy in others, and how to listen to them empathically in turn. This system radically changed my understanding of human interactions, and using these techniques with myself greatly reduced my own level of self-judgment."
- William Eden
In this lively and engaging book, he argues that our brains are wired for social connection. Empathy, not apathy or self-centeredness, is at the heart of who we are. By looking outward and attempting to identify with the experiences of others, Krznaric argues, we can become not only a more equal society, but also a happier and more creative one.
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